Troubleshooting
Solutions to common DealRoom issues: login, downloads, files, and more.
11 articles
I can’t open my download from DealRoom
I can't upload a file or document
I can't download a file or document. Why is it being converted to a PDF?
I can't view a file, folder, or request
Why is an excel document being converted to PDF when I download it?
I accidentally deleted a document or request. Can it be restored?
The file path is too long when I download
I received an over usage message
The person I invited did not receive their invitation
I can't log in
What do I do if I can't receive my authentication code to log in?